How long does the track and trace of parcels remain visible?

The track & trace of your parcel will be kept available online by bpost for 3 months. If your parcel was sent more than 3 months ago, you can request the track & trace via our colleagues at Customer Service.

Track & trace is not available at bpost for parcels sent more than a year ago.

To serve you best, we have several documents you can use when preparing parcels.
1. Manual My EasyPost Classic parcels

2. The info sheet contains all the basic information you need for preparation. View the info sheet here.

• Packaging tips
• Dimensions and permitted weight
• Zone parcel label
• Preparing parcels for your EasyPost driver
• Track the status of your parcel in My EasyPost

3. In the video we explain step by step how to prepare a parcel.

• Packing tips
• Zone parcel label
• Dimensions and weight allowance
• A parcel is a parcel if...
• Which parcels are not processed by EasyPost

If you still have questions after consulting these documents, do not hesitate to contact us. Our team is ready to help you!