What if my parcel arrives damaged?
If your parcel has arrived damaged, it is important to report this to our Customer Service colleagues within 5 working days. This way, they can file a timely complaint with bpost. To file a complaint, you must take photos of the damage and the purchase invoice indicating the weight.
Bpost needs this data to properly process the claim.
To serve you best, we have several documents you can use when preparing parcels.
1. Manual My EasyPost Classic parcels
2. The info sheet contains all the basic information you need for preparation. View the info sheet here.
- Packaging tips
- Dimensions and permitted weight
- Zone parcel label
- Preparing parcels for your EasyPost driver
- Track the status of your parcel in My EasyPost
3. In the video we explain step by step how to prepare a parcel.
- Packing tips
- Zone parcel label
- Dimensions and weight allowance
- A parcel is a parcel if...
- Which parcels are not processed by EasyPost
If you still have questions after consulting these documents, do not hesitate to contact us. Our team is ready to help you!