I paid the wrong amount. How can I solve this?

Did you accidentally pay the wrong amount to EasyPost? Don't worry, there are several ways to solve this:

Paid an insufficient amount?

Don't worry, you can easily transfer the remaining amount. Once we receive your payment, we will make sure your invoice is settled.

Paid too much?

No problem. You can easily request a refund via e-mail. Send an e-mail to accounting@easypost.eu with the following information:

• Payment details: Specify which payment is involved. This helps us process your request quickly and efficiently.
• Account number: Let us know into which account number you would like the excess amount refunded.

Reimbursement of the refund

To reimburse a refund, we must receive your request by e-mail. This way, we can guarantee the correct administrative processing.

If you do not pay by direct debit, you can also deduct the excess amount from your next invoice.

Still have questions or need help? Do not hesitate to contact our customer service. We'll be pleased to help.