I paid an invoice twice. How can I solve this?

You accidentally paid an EasyPost invoice twice. Don’t worry, we’ll be pleased to help you solve this problem.

Option 1: Request a reimbursement

1. Send an official e-mail to accounting@easypost.eu.
2. Mention the following in the e-mail:
   • The invoice which is involved: You can find this on the invoice itself.
   • Your account number: This way, we can refund the excess amount.

Reimbursement of the refund

To reimburse a refund, we must receive your request by e-mail. This way, we can guarantee the correct administrative processing.

Option 2: Settle with the next invoice

You don't pay your invoices by direct debit... Then you can deduct the excess amount from your next invoice.

Still have questions or need help? Do not hesitate to contact our customer service. We'll be pleased to help.