How can I dispute my invoice?

You can dispute your invoice by sending an e-mail to accounting@easypost.eu.

Here are some steps to help you dispute your invoice:

1. Check the invoice: Make sure you have read the invoice thoroughly and know exactly which parts you want to dispute.
2. Gather evidence: Gather all relevant documents that support your objection.
3. Write a clear e-mail: Your e-mail must clearly state which parts of the invoice you dispute and why. Also include your customer number and invoice number to speed up the process.
4. Send your e-mail: Send your detailed e-mail to accounting@easypost.eu.

By following these steps, your dispute will be handled correctly and in a timely manner. We do not consider disputes of the invoice made by phone. Your invoice can only be officially disputed by sending an e-mail.

Note: You have 30 days from the invoice date to dispute your invoice. Unfortunately, after this deadline, we cannot process your dispute.