What happens to my parcel if the addressee is not at home?

Q: What happens to my parcel if the addressee is not at home?

The parcel then goes to a postal point where it is available for 14 calendar days (5 calendar days for an automatic parcel machine)

If the recipient is not at home when the postman comes to deliver the parcel, the postman will leave a card in the letterbox (if bpost has the e-mail address, only an e-mail will be sent). The parcel then goes to a postal point where the mail item is available for 14 calendar days (5 calendar days for an automatic parcel machine).

If the recipient does not collect the parcel, it will be returned to the return address.

To serve you best, we have several documents you can use when preparing parcels.
1. Manual My EasyPost Classic parcels

2. The info sheet contains all the basic information you need for preparation. View the info sheet here.

Packaging tips
Dimensions and permitted weight
Zone parcel label
Preparing parcels for your EasyPost driver
Track the status of your parcel in My EasyPost

3. In the video we explain step by step how to prepare a parcel.

Packing tips
Zone parcel label
Dimensions and weight allowance
A parcel is a parcel if...
Which parcels are not processed by EasyPost

If you still have questions after consulting these documents, do not hesitate to contact us. Our team is ready to help you!