Why does a parcel come back/return to sender?

There are several reasons why a parcel may come back. If the bpost postman cannot deliver the parcel to the recipient, the parcel will be left in a postal point. If the recipient does not pick up the parcel within 14 calendar days (5 calendar days for parcel machine), the mail will be returned.

The address may also be wrong or incorrectly noted, or the recipient no longer lives at the noted address. A parcel will also be returned in these cases.

To serve you best, we have several documents you can use when preparing parcels.
1. Manual My EasyPost Classic parcels

2. The info sheet contains all the basic information you need for preparation. View the info sheet here.

• Packaging tips
• Dimensions and permitted weight
• Zone parcel label
• Preparing parcels for your EasyPost driver
• Track the status of your parcel in My EasyPost

3. In the video we explain step by step how to prepare a parcel.

• Packing tips
• Zone parcel label
• Dimensions and weight allowance
• A parcel is a parcel if...
• Which parcels are not processed by EasyPost

If you still have questions after consulting these documents, do not hesitate to contact us. Our team is ready to help you!