What if I get an error message when creating a package label on My EasyPost ?

If you get an error message, click the mail item for which the error message is displayed. If an error message prevents a label from being created, check the error in the details (usually address-related) and recreate this label. There is no charge for this.

To serve you best, we have several documents you can use when preparing parcels.
1. Manual My EasyPost Classic parcels

2. The info sheet contains all the basic information you need for preparation. View the info sheet here.

• Packaging tips
• Dimensions and permitted weight
• Zone parcel label
• Preparing parcels for your EasyPost driver
• Track the status of your parcel in My EasyPost

3. In the video we explain step by step how to prepare a parcel.

• Packing tips
• Zone parcel label
• Dimensions and weight allowance
• A parcel is a parcel if...
• Which parcels are not processed by EasyPost

If you still have questions after consulting these documents, do not hesitate to contact us. Our team is ready to help you!